After Sales Service

Exchange policy

We offer a one-time exchange within 30 days from the date you receive your order, excluding customized products. Additionally, we provide a six-month warranty for quality-related exchanges, applicable to all customers. For detailed information regarding our exchange and return procedures, we invite you to visit our Exchange & Return page.

3-year warranty 

APM Monaco jewelry are covered by a 3-year global warranty excluding natural wear (minimal scratches, minor loss of brilliance).

If you wish to repair your jewelry, please visit any of our boutiques worldwide. Repairs are typically completed within 2 to 3 weeks under normal circumstances. Once your item has been repaired, we will notify you using the contact information you have provided.

If you have any questions about our warranty policy, please feel free to reach out to us.

Post-Warranty After 3 Years

Should your piece require attention beyond our standard warranty—such as natural signs of wear including surface scratches—our After Sales Service team will assess its condition with the utmost care. For a bespoke renewal experience, we offer an exclusive restoration service for €20, designed to return your treasured item to its original brilliance and elegance.

Complementary service

We offer a complimentary service for our customers to ensure the longevity of their jewelry, including professional cleaning available at all our boutiques. Your satisfaction and the quality of our products is our top priorities.